Tutoring Terms and Conditions

Version: 1.0
Effective date: 27 August 2026

Quantum Brain Tutoring Ltd is a company registered in England and Wales under company number 16347406. Our registered office is Knoll House, Knoll Road, Camberley, Surrey, GU15 3SY. In these Terms, we are referred to as “QBT”, “we”, “us” or “our”.

These Terms apply to private tutoring and related academic-support services supplied directly to parents, guardians and adult learners. They do not govern the QBT Revision app, digital-resource purchases, school licences or other business-to-business services, which require separate terms.

Key terms summary

This summary highlights important provisions but does not replace the full Terms.

1. Definitions

In these Terms:

“Adult Student” means a Student aged 18 or over who contracts with QBT in their own name.

“Booking Confirmation” means QBT’s written confirmation of the agreed Student, Service, subject, level, Tutor or tutor category, delivery method, Session duration, schedule, Fees and any booking-specific terms.

“Customer” means the person who enters into the contract with QBT. For a Student under 18, the Customer must be the Student’s parent or legal guardian. For an Adult Student, the Customer and Student may be the same person.

“Fees” means the charges stated in the Booking Confirmation, including VAT and any other mandatory charge.

“Regular Slot” means a recurring time provisionally reserved for a Student.

“Services” means the private tutoring, academic mentoring, examination preparation, homework support, progress review or other educational support identified in the Booking Confirmation.

“Session” means an individual period during which Services are scheduled to be supplied.

“Student” means the person receiving the Services.

“Tutor” means the tutor allocated by QBT, who may be an employee, worker or appropriately engaged contractor. QBT remains responsible for supplying the Services under the contract.

“Working Day” means Monday to Friday, excluding public holidays in England.

2. These Terms and the contract

2.1 Documents forming the contract

The contract consists of the Booking Confirmation and these Terms. It should be read alongside QBT’s Privacy Notice and, where the Student is under 18 or is an adult at risk, QBT’s Safeguarding and Child Protection Policy. Those policies explain QBT’s practices and procedures; they do not reduce a statutory or contractual right.

If there is an inconsistency, the Booking Confirmation takes priority for the commercial details of the booking, while these Terms take priority on general legal and operational matters. Nothing in a Booking Confirmation limits a statutory right unless the law permits that limitation and the Customer expressly agrees to it.

2.2 Contract formation

An enquiry, proposed timetable or quotation is not an acceptance by QBT. The contract forms when QBT confirms in writing that it accepts the booking. QBT may ask the Customer to indicate acceptance by replying to an email, signing an order or acceptance page, ticking an online acceptance box, or making the first payment.

The Customer must have a reasonable opportunity to read and retain these Terms before becoming bound. QBT will provide the Booking Confirmation and these Terms by email or another durable medium.

2.3 Students under 18

A person under 18 must not enter into the contract or become personally responsible for Fees. Their parent or legal guardian must be the Customer and confirms that they have authority to arrange the Services and provide necessary instructions and consents for the Student.

2.4 Booking information

The Customer must check the Booking Confirmation promptly and tell QBT about any error. Agreed changes must be confirmed in writing. Statements on QBT’s website, in correspondence or during sales discussions may be legally binding where applicable; QBT will not reduce or remove an agreed material feature without the Customer’s express agreement.

3. The Services

3.1 Standard of service

QBT will provide the Services with reasonable care and skill. QBT will use Tutors whose qualifications, experience and suitability it reasonably considers appropriate for the agreed subject and level.

3.2 Personalisation and assessment

QBT may use academic diagnostics, learning-preference questionnaires, personality-style assessments, progress records and information supplied by the Customer or Student to adapt tuition. These tools support educational planning; they are not medical, psychological or diagnostic assessments. The Customer does not have to provide information that is not reasonably necessary for the Services, although withholding relevant information may limit QBT’s ability to tailor tuition safely and effectively.

3.3 No guaranteed outcome

Educational progress depends on factors beyond QBT’s control, including attendance, effort, health, prior attainment, school provision and examination performance. QBT does not guarantee any particular grade, examination result, school or university admission, scholarship, ranking or rate of progress. This clause does not reduce QBT’s obligation to provide the agreed Services with reasonable care and skill.

3.4 Educational and pastoral boundaries

Unless expressly stated in the Booking Confirmation, the Services are educational rather than therapeutic, medical, psychiatric or counselling services. Academic mentoring or pastoral educational support is not a crisis or emergency service and is not a substitute for advice from a qualified health professional, counsellor, school safeguarding lead or emergency service. Where QBT reasonably believes there is an immediate risk of harm, it may contact the Customer, emergency services or an appropriate safeguarding authority.

3.5 Student cooperation

QBT will encourage the Student to participate, but cannot compel engagement or completion of independent work. The Customer and Student should provide accurate relevant information, attend punctually, behave appropriately, and complete any agreed preparation or practice. A lack of cooperation may affect progress but does not permit QBT to charge for Services it has not supplied.

4. Tutors and substitution

QBT may select the Tutor and may substitute another suitably qualified and appropriately vetted Tutor where reasonably necessary because of illness, availability, safeguarding, operational requirements or a better educational match.

QBT will give as much notice as reasonably possible. If the Customer reasonably objects to a proposed substitute before the affected Session, QBT will offer an alternative date with the usual Tutor where practicable, another suitable Tutor, account credit or a refund for that Session. QBT will not charge the Customer for a Session it cannot supply.

5. Session arrangements

5.1 Duration and timetable

Session length, frequency, format and proposed timetable are stated in the Booking Confirmation. A Regular Slot is reserved subject to these Terms, timely payment and reasonable Tutor availability.

5.2 Punctuality

If the Student arrives fewer than 15 minutes late, the Tutor will normally teach for the remainder of the scheduled Session. The Session will still end at the planned time and QBT is not required to extend it.

If the Student is 15 minutes or more late, the Session will be treated as forfeited and as a no-show. The Tutor is not required to continue waiting, teach the remaining time, extend the Session or reschedule it. The full Session Fee remains payable and no refund or account credit is due, subject to clause 9.2 and the Customer’s statutory rights. QBT may choose to waive or reduce the charge in a genuine emergency or other exceptional circumstances.

If the Tutor is late, QBT will, where reasonably possible, extend the Session or provide an equivalent amount of replacement teaching. If neither is reasonably possible, QBT will provide a proportionate credit or refund.

5.3 Online Sessions

The Customer is responsible for a suitable device, a reliable internet connection, current software, and a quiet, appropriate learning environment. QBT will provide or identify the access details and take reasonable steps to keep its own systems secure.

If a material technical problem within QBT’s reasonable control prevents or substantially disrupts a Session, QBT will rearrange the affected teaching or provide a proportionate credit or refund. If a problem with the Customer’s equipment, connection or environment prevents the Session, the Tutor will make reasonable efforts to assist or use an agreed alternative. If the Session still cannot proceed, the individual cancellation provisions in clause 9 may apply because the reserved Tutor time cannot usually be reallocated at that stage.

5.4 In-person Sessions

The Booking Confirmation will state the agreed location. For tuition in the Customer’s home, the Customer must provide a safe, smoke-free and reasonably quiet working space, disclose relevant access or safety risks, and keep pets under control where requested.

For a Student under 18, a responsible adult must remain at the premises and be reasonably available during the Session unless QBT has expressly agreed another safeguarding arrangement in writing. The Customer must not expect the Tutor to provide childcare, transport, personal care, medication, or sole supervision outside the scheduled educational activity.

QBT may end or decline an in-person Session if the Tutor reasonably considers the environment unsafe or materially unsuitable. Where the issue was within the Customer’s control and could reasonably have been avoided, the Session may be treated as a late cancellation. Where it was not, QBT will act reasonably in offering a credit or rearrangement.

5.5 Communications with minors

QBT will normally conduct administrative communications through the parent or guardian. Direct educational communication with a Student under 18 must use approved channels and remain appropriate, proportionate and connected to the Services. The Customer must not ask a Tutor to use disappearing-message features, private social-media accounts or other unapproved channels with a minor.

6. Fees, VAT and payment

6.1 Fees

The Booking Confirmation will state the total Fees, including VAT at the applicable rate, and the basis on which they are calculated. QBT will not add a mandatory travel, booking, platform or administration charge unless it was clearly disclosed and agreed before the contract formed.

6.2 Payment timing

Unless the Booking Confirmation states otherwise, Fees are payable in advance by the invoice due date and, in any event, before the relevant Session. If QBT agrees a weekly, fortnightly, monthly or post-Session payment schedule, that schedule will be stated in writing.

6.3 Payment methods

Payment may be made using the methods identified on QBT’s invoice or Booking Confirmation. QBT will not impose a payment-method surcharge that is prohibited by law.

6.4 Invoices and errors

The Customer must raise a genuine invoice query promptly. An invoice query does not suspend payment of an undisputed amount. QBT will correct any billing error and refund or credit an overpayment without unreasonable delay.

6.5 Late payment

If an amount is overdue, QBT may send reminders and give the Customer a reasonable opportunity to pay or explain a genuine dispute. After written notice, QBT may suspend future Sessions while an undisputed amount remains overdue. Suspension does not affect QBT’s obligation to refund prepaid Fees for Services QBT does not supply, except to the extent QBT is entitled to set off a valid amount the Customer owes.

QBT may recover unpaid Fees and any court fee or other reasonable recovery cost that is actually incurred and lawfully recoverable. QBT will not impose an arbitrary penalty or undisclosed collection fee.

6.6 Price changes

QBT may change Fees for future Services by giving at least 30 days’ written notice. A change does not affect a prepaid Session or fixed-price booking already accepted. If a price change affects a rolling arrangement, the Customer may end that arrangement before the change takes effect without an early-termination charge.

7. Prepaid Sessions and lesson blocks

Where the Customer prepays for more than one Session, the Booking Confirmation will state the number of Sessions, any discount, the period during which they may be used and any booking conditions.

Unless the Booking Confirmation clearly states a reasonable expiry date, prepaid Sessions do not expire merely because time has passed. If the contract ends, QBT will refund the unused balance within 14 days after deducting Fees for Services supplied, valid cancellation charges already incurred and any reasonable adjustment for a clearly disclosed block discount actually received. Any discount adjustment will not exceed the saving the Customer obtained and will not operate as a penalty.

Nothing in this clause restricts the statutory cancellation right in clause 8 or a consumer remedy where QBT has breached the contract.

8. Statutory right to cancel a distance or off-premises contract

8.1 Fourteen-day cooling-off period

If the Customer is a consumer and the contract is made entirely by telephone, email, website, messaging service or another distance method, or is made away from QBT’s business premises in circumstances covered by law, the Customer normally has the right to cancel the overall contract without giving a reason. The cancellation period ends 14 days after the day on which the contract is entered into.

The Customer may cancel by sending QBT a clear statement by post or email, or by using the model cancellation form in Appendix 1. It is enough to send the cancellation before the period expires.

8.2 Starting during the cooling-off period

QBT will not start the Services during the 14-day cancellation period unless the Customer expressly requests an early start. The Customer may provide that request using the acceptance wording in Appendix 2 or another clear written statement.

If the Customer requests an early start and then cancels during the 14-day period, the Customer must pay a proportionate amount for Services properly supplied up to the time QBT receives the cancellation. QBT will refund the balance within 14 days using the original payment method unless the Customer agrees otherwise.

If the Services have been fully performed during the cancellation period, the Customer loses the statutory right to cancel only if performance began after the Customer’s express request and acknowledgement that the right would be lost on full performance.

8.3 Rights after the cooling-off period

The cooling-off right concerns cancellation of the overall contract. The separate rules for cancelling individual Sessions and ending ongoing tuition are set out in clauses 9 and 10. Statutory rights arising from breach or unsatisfactory Services continue to apply.

9. Cancelling or rearranging an individual Session

9.1 Notice of at least 24 hours

The Customer may cancel or ask to rearrange a Session by giving at least 24 hours’ notice before its scheduled start. QBT will not charge for the cancelled Session. Any amount already paid will, at the Customer’s choice, be applied as account credit, used for one rearranged Session subject to reasonable availability, or refunded.

9.2 Less than 24 hours’ notice and no-shows

If the Customer gives less than 24 hours’ notice, or the Student is 15 minutes or more late or does not attend, QBT may treat the Session as forfeited and charge the full Session Fee where the Tutor’s reserved time cannot reasonably be reallocated. QBT is not required to teach the remaining time, extend the Session, reschedule it, or provide a refund or account credit.

QBT will take reasonable steps to reduce its loss where practicable. If the slot is refilled or QBT otherwise avoids all or part of the loss, QBT will provide an appropriate refund or credit so that it does not recover twice for the same Tutor time. QBT may waive or reduce a charge in cases of genuine emergency, sudden illness or other exceptional circumstances.

9.3 Rearrangement

A request to rearrange is subject to Tutor availability. QBT is not required to preserve a Regular Slot after repeated cancellations or rearrangements, but will give reasonable notice before changing or releasing it.

9.4 How notice is calculated

Notice is received when it reaches the email address or contact channel identified in the Booking Confirmation. The parties should use a method that creates a reliable written record.

10. Ending ongoing tuition

10.1 Ordinary termination

Either QBT or the Customer may end a rolling or ongoing tutoring arrangement by giving at least 7 days’ written notice. The Customer remains responsible for Sessions taking place during that notice period, subject to clause 9 and all statutory rights.

QBT will refund unused prepaid Fees within 14 days after deducting only amounts properly due under the contract.

10.2 Immediate suspension or termination by QBT

QBT may suspend or end Services immediately where reasonably necessary because of:

• a serious safeguarding or safety concern;
• violence, threats, harassment, discrimination, sexual misconduct or other serious inappropriate behaviour;
• a material or repeated breach that has not been remedied after reasonable notice, where notice is appropriate;
• fraud or deliberate misuse of QBT’s Services or materials; or
• an undisputed payment default that continues after written notice and a reasonable opportunity to pay.

QBT will act proportionately and, where appropriate, investigate before reaching a final decision. If QBT ends the contract, it will refund unused prepaid Fees after deducting Fees for Services supplied and any direct loss QBT is lawfully entitled to recover. This clause does not limit the Customer’s rights where QBT is in breach.

10.3 Immediate termination by the Customer

The Customer may end the contract immediately where QBT commits a serious breach, repeatedly fails to supply agreed Services, or where another statutory right permits termination. QBT will provide any refund or remedy required by law.

11. QBT cancellation, disruption and events outside reasonable control

QBT may cancel or rearrange a Session because of Tutor illness, safeguarding needs, transport disruption, platform outage or another reasonable operational cause. QBT will give as much notice as reasonably possible and offer the Customer a replacement Session, account credit or refund for the affected Session.

Neither party is responsible for a delay or failure caused by an event outside their reasonable control, but each must take reasonable steps to reduce disruption. The Customer will not be required to pay for a Service QBT does not supply. If disruption continues for more than 30 days or materially defeats the purpose of the arrangement, either party may end the affected Services and QBT will refund unused prepaid Fees.

12. Safeguarding, conduct and professional boundaries

12.1 Safeguarding policy

Where QBT works with a child or an adult at risk, its Safeguarding and Child Protection Policy applies. The Customer confirms that they will read and follow any reasonable safeguarding instructions provided before tuition begins.

12.2 Behaviour

Customers, Students and Tutors must behave respectfully and must not engage in harassment, discrimination, bullying, sexualised conduct, intimidation, abuse or deliberate disruption. A concern about a Tutor will be taken seriously, handled sensitively and considered under QBT’s safeguarding, complaints or disciplinary procedures as appropriate.

Nothing in these Terms prevents any person from reporting a concern to the police, a local authority, a school safeguarding lead, the Disclosure and Barring Service, a regulator or another appropriate body.

12.3 Safeguarding information

QBT cannot promise absolute confidentiality. It may record and share information without prior consent where QBT reasonably considers this necessary to protect a child or another person, respond to a safeguarding concern, manage an allegation, obtain professional advice or comply with a legal duty. QBT will share only what is reasonably necessary and will handle the information in accordance with applicable data-protection law and its Privacy Notice.

12.4 Health and additional needs

The Customer should tell QBT about a disability, health condition, allergy, communication need, special educational need or other circumstance that is reasonably relevant to safe and effective tuition. QBT will consider reasonable adjustments. QBT does not provide medication, intimate care or clinical services.

12.5 Emergencies

The Customer remains responsible for the Student’s general welfare and emergency arrangements. In an emergency, QBT or the Tutor may contact the Customer, emergency contact or emergency services and take reasonable immediate steps to protect the Student or another person.

13. Recording, photographs and publicity

A Session will not be audio- or video-recorded unless QBT and the Customer agree in writing beforehand on the purpose, participants, access, security, retention period and deletion arrangements. Where the Student is under 18, QBT will obtain the parent’s or guardian’s written agreement and will explain the recording to the Student in an age-appropriate way.

The Customer and Student must not record or publish a Session or Tutor without prior consent, except where recording is required as a reasonable adjustment or permitted by law and the parties have first discussed a safe and proportionate arrangement.

QBT will not use a Student’s name, image, testimonial, work or identifying information for advertising or publicity without separate, specific permission. Refusing publicity permission will not affect access to the Services.

14. Privacy and confidentiality

QBT will process personal information in accordance with applicable data-protection law and its Tutoring Privacy Notice, which is available on QBT’s website or from QBT on request. The Privacy Notice explains what QBT collects, why it uses the information, lawful bases, sharing, retention, security and individual rights.

Educational discussions and records will be treated as confidential within reasonable professional limits. QBT may share information with Tutors and service providers who need it to deliver or administer the Services, and in the safeguarding, legal and emergency circumstances described in these Terms and the Privacy Notice.

The Customer must not disclose a Tutor’s private contact details or confidential QBT business information for an unrelated purpose. This does not prevent a Customer from seeking advice, exercising a legal right, making a protected disclosure, reporting wrongdoing or providing information to an authority.

15. Intellectual property and learning materials

QBT or its licensors own the intellectual property in QBT-created worksheets, study guides, question sets, explanations, videos, lesson plans, assessments and other materials. On payment of the applicable Fee, QBT grants the Customer and Student a limited, non-exclusive, non-transferable licence to use those materials for the Student’s personal, non-commercial education.

The Customer and Student must not sell, publish, upload, share publicly, systematically copy, remove rights notices from, or create a competing resource from QBT materials without prior written permission. Reasonable personal printing and use for the Student’s own learning are permitted.

The Student retains ownership of their original work. The Customer grants QBT a limited permission to copy, store and annotate that work only as reasonably necessary to provide, review and evidence the Services. QBT will not use identifiable Student work for marketing or product development without separate permission.

16. Complaints and dispute resolution

16.1 Complaints and concerns

A complaint may be sent to quantumbraintutoring@gmail.com or to QBT’s registered office. A safeguarding concern or allegation should be reported using the contact route in QBT’s Safeguarding and Child Protection Policy; an immediate danger should be reported to the emergency services.

QBT aims to acknowledge a complaint within 5 Working Days and provide a final response within 20 Working Days. If more time is reasonably required, QBT will explain why and provide an updated timescale. QBT may ask for relevant information and will give affected persons a fair opportunity to respond where appropriate.

The Customer does not have to complete QBT’s internal complaint process before seeking urgent help, reporting a safeguarding concern, obtaining independent advice or exercising a legal right.

16.2 Notice of a dispute and good-faith discussion

Before starting ordinary civil court proceedings, each party is expected, so far as reasonably practicable, to give the other written notice of the dispute. The notice should briefly state the relevant facts, the outcome sought and any amount claimed, and should include or identify the principal supporting documents.

After receiving a dispute notice, QBT and the Customer will use reasonable efforts to resolve the matter through the complaints process and a good-faith discussion. Each party should ensure that a person with authority to agree a settlement is available. Unless the parties agree another period, they should allow up to 20 Working Days after receipt of the notice for this process.

16.3 Optional mediation or other ADR

If the dispute is not resolved, either party may propose mediation or another independent alternative dispute-resolution process. Participation is voluntary and will take place only if both parties agree after the dispute has arisen on the provider, procedure and allocation of costs. Neither party is required by these Terms to submit to arbitration.

If QBT is legally required to provide details of, or participate in, a particular consumer ADR scheme, it will comply with that requirement.

16.4 Court proceedings and exceptions

The purpose of this clause is to encourage early, proportionate resolution and avoid unnecessary legal cost. It is not a waiver of any claim, defence, statutory right, limitation period or right of access to the courts, and completing the process is not a condition that prevents a consumer from bringing proceedings.

A party may take immediate action without following the process where reasonably necessary for urgent injunctive or protective relief, safeguarding, reporting to an authority, preserving a limitation period, recovering an undisputed debt, or dealing with another matter for which delay would be unreasonable. If proceedings are brought, either party may draw the other party’s unreasonable refusal to engage in genuine settlement discussions to the court’s attention, but liability for legal costs remains for the court to determine under the applicable rules.

17. Consumer rights and remedies

QBT is under a legal duty to provide consumer Services with reasonable care and skill and to honour binding information about the Services. If QBT fails to do so, the Customer may have rights including repeat performance, a price reduction, refund, termination or damages, depending on the circumstances.

Nothing in these Terms excludes, restricts or makes it unnecessarily difficult to exercise a statutory right or remedy. Advice about consumer rights is available from Citizens Advice and other authorised consumer-advice services.

18. Liability

18.1 Liability not excluded

Nothing in these Terms excludes or limits liability for:

• death or personal injury caused by negligence;
• fraud or fraudulent misrepresentation;
• breach of the statutory duty to perform Services with reasonable care and skill;
• breach of binding information or another right that cannot lawfully be excluded or restricted; or
• any other liability that the law does not permit QBT to exclude or limit.

18.2 Foreseeable loss

If QBT breaches the contract, QBT is responsible for loss or damage that is a foreseeable result of that breach or of QBT’s failure to use reasonable care and skill. Loss is foreseeable if it was obvious that it would happen or if QBT and the Customer knew it might happen when the contract formed.

QBT is not responsible for loss caused by inaccurate or withheld information from the Customer, a failure to follow reasonable instructions, or an event outside QBT’s reasonable control, except to the extent QBT caused or failed reasonably to mitigate the loss.

18.3 Consumer use only

These Terms are for Services purchased wholly or mainly for private use. QBT is not responsible under these consumer Terms for business loss, loss of profit, loss of business opportunity or business interruption. Separate written terms are required for a school, company or other business customer.

18.4 Third-party platforms and materials

QBT may reasonably use video-conferencing, payment, communication or educational platforms supplied by third parties. QBT does not control every interruption or change to those platforms but remains responsible for selecting and using them with reasonable care. If a platform failure prevents QBT from supplying a Session, clause 11 applies.

19. Changes to Services or Terms

QBT may make a minor change that does not materially disadvantage the Customer, including a change required for safety, security, law, safeguarding or technical compatibility. QBT will explain any material change in advance.

QBT may update these Terms for future contracts. For an existing rolling arrangement, QBT will give at least 30 days’ written notice of a material change unless a shorter period is reasonably required by law or urgent safeguarding needs. If a change materially disadvantages the Customer, the Customer may end the affected arrangement before it takes effect and receive a refund of unused prepaid Fees.

20. Notices

A notice under these Terms must be sent by email or another written method identified in the Booking Confirmation. A notice is treated as received when it enters the recipient’s system, provided the sender does not receive a delivery-failure message. A notice sent after 5:00 p.m. on a Working Day, or on a non-Working Day, is treated as received on the next Working Day. Clause 9.4 applies when calculating the 24-hour Session-cancellation period.

21. General provisions

QBT may use employees, workers and contractors to perform the Services, but remains responsible to the Customer for the contract. QBT will not transfer the contract to another organisation in a way that reduces the Customer’s rights without the Customer’s consent.

If a court finds part of these Terms unlawful or unenforceable, the remaining provisions continue in effect. A delay in enforcing a right is not a waiver of that right.

The contract records the agreement between QBT and the Customer about the Services, but it does not exclude statements or information that the law treats as binding and does not exclude liability for fraud.

22. Governing law and courts

These Terms and the contract are governed by the law of England and Wales. If the Customer lives in Scotland or Northern Ireland, the Customer retains any mandatory protections of the law applicable there.

A consumer may bring proceedings in the courts of the part of the United Kingdom where they live. QBT may bring proceedings against a consumer only in a court permitted by applicable consumer law.

23. Contact details

Quantum Brain Tutoring Ltd
Company number: 16347406
Registered office: Knoll House, Knoll Road, Camberley, Surrey, GU15 3SY
Email: quantumbraintutoring@gmail.com
Website: https://learnwithqbt.co/

Appendix 1 — Model cancellation form

Complete and return this form only if you wish to cancel the overall contract during an applicable statutory cancellation period. You may instead send any other clear statement that you wish to cancel.

To: Quantum Brain Tutoring Ltd, Knoll House, Knoll Road, Camberley, Surrey, GU15 3SY
Email: quantumbraintutoring@gmail.com

I/We hereby give notice that I/We cancel my/our contract for the following tutoring or educational-support service:

Service: ______________________________________________

Booking Confirmation date: _____________________________

Customer name: ________________________________________

Customer address: ______________________________________

Student name, if different: ______________________________

Customer signature (only if sent on paper): ______________

Date: _________________________________________________

Appendix 2 — Early-start request and acknowledgement

Use this wording where the first Session will take place within 14 days after a distance or off-premises contract is made.

Request to start within the cancellation period: I expressly request Quantum Brain Tutoring Ltd to begin the Services before the end of the 14-day statutory cancellation period. I understand that, if I cancel during that period after the Services have started, I must pay a proportionate amount for Services supplied up to the time I cancel. I also understand that, if the Services covered by the contract are fully performed during the cancellation period, I will lose the statutory right to cancel once full performance is complete.

Customer name: ________________________________________

Student name: __________________________________________

Signature or electronic acceptance: ______________________

Date: _________________________________________________